Your helpdesk provider is signing off. Mission Control takes it from here.
The white-label, 24x7x365 helpdesk for MSPs. Our live technicians pick up your after-hours, overflow, and around-the-clock calls, emails, chats, and monitoring alerts, under your brand and inside your tools.
- No onboarding fees
- Month-to-month or annual
- No client minimums
Want to talk it through first? Call 1-877-773-7013.
Plan your helpdesk handoff
Tell us what your current helpdesk covers. We'll map the switch with you, station by station.
Loading the form. If it doesn't appear, call 1-877-773-7013.
This form is protected by reCAPTCHA, and the Google Privacy Policy and Terms of Service apply.
Every station your old helpdesk covered. All GO.
Before a launch, the flight director polls every console for a GO. Here is ours for your clients.
-
Phones
Inbound and outbound support calls, answered by live technicians.
Go -
Email
Ticket replies in your name, inside your PSA.
Go -
Chat
Live chat support for your end users.
Go -
Alerts
Monitoring alerts worked around the clock.
Go -
After-hours
Nights, weekends, and holidays, so your team can sleep.
Go -
Overflow
Daytime surges when your own techs are full.
Go -
Users
New users, terminations, passwords, and MFA.
Go -
Endpoints
Workstations, laptops, printers, and connectivity.
Go
Poll completeMission Control is GO to take over your helpdesk.
Plan your switchFrom launch to landing, without a gap in coverage
Changing helpdesks shouldn't mean your clients notice. We plan the handoff with you, so the day support moves over, the phones still get answered in your name.
-
Pre-launch
Map your coverage
We learn your clients, your escalation rules, and the SLAs you've promised, and match them station by station.
-
Integration
Plug into your stack
Our technicians work in your own PSA and remote support tools, under your brand. Nothing changes for your end users.
-
Liftoff
Go live in your name
Calls, emails, chats, and alerts route to Mission Control, and your clients keep hearing your company's name. [to confirm: typical time from kickoff to go-live]
The best support is a ground team you never see.
In April 1970, an oxygen tank failed on Apollo 13, about 200,000 miles from Earth. A room full of flight controllers in Houston worked the problem around the clock until the crew was home.
That's the job a helpdesk does for your clients. When something breaks at 2 a.m., they shouldn't wonder who's on the other end. They should just hear your name and get help.
Why MSPs hand their helpdesk to Mission Control
We never outsource.
We never quit.
Founded and based in Ontario, Canada, and supporting MSPs and their clients for more than a decade.
-
Branded to be rebranded
Your clients hear your company's name and see your brand. We're partner-only, so we never sell to your clients.
-
Integrated with your tools
We work in your PSA and your remote support tools, and follow your escalation path, so tickets land where your team expects them.
-
Live technicians, 24x7x365
No call goes unanswered. Experienced, certified technicians resolve issues instead of reading scripts.
-
Terms that don't lock you in
No onboarding or setup fees, no minimum number of clients, and month-to-month or annual options.
Our technicians already work in the platforms MSPs run every day
What our technicians resolve every day
- Email and software sign-in problems
- New user setups and terminations
- New computer setups
- Password and MFA issues
- Recovering missing or deleted files
- Connectivity and network issues
- Disk space, memory, and slowdowns
- Printer setup and troubleshooting
- User guidance and everyday questions
Questions MSPs ask before switching
Will my clients know they're talking to Mission Control?
No. Our helpdesk is fully white-label. We answer in your company's name, and your clients get a support experience on par with your own staff.
Which tools do your technicians work in?
Yours. We use your own remote support tools and work tickets in your PSA, so nothing changes for your team or your clients.
Can you cover only nights and weekends, or only overflow?
Yes. MSPs use Mission Control as a dedicated helpdesk, for daytime overflow, or for after-hours coverage only. You choose the stations; we staff them.
Are there onboarding fees, minimums, or long contracts?
No onboarding or setup fees, no minimum number of clients, and you can choose month-to-month or annual service.
How quickly can we switch?
[to confirm: typical onboarding timeline, and whether Mission Control can run alongside the current provider until its service ends]
Bring every ticket home.
Tell us what your helpdesk covers today, and we'll plan the handoff before your current service ends.
Rather talk now? Call 1-877-773-7013
Historical photographs courtesy of NASA: Mission Control, Houston, during Apollo 13 (1970) and Apollo 14 (1971).
Plan your helpdesk handoff
Tell us what your current helpdesk covers. We'll map the switch with you, station by station.
Loading the form. If it doesn't appear, call 1-877-773-7013.
This form is protected by reCAPTCHA, and the Google Privacy Policy and Terms of Service apply.